Privacy Policy

Last Updated: September 2026

Stella Nova Diamonds (“we“, “us“, or “our“) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit and purchase from stellanovadiamonds.com.au (the “Site“).

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable international data protection standards where relevant.

1. Information We Collect

We collect personal information necessary to deliver our products, provide customer support, and improve your shopping experience.

Identity and Contact Information: Name, billing address, shipping address, email address, and phone number.
Order & Transaction Details: Details of diamonds or fine jewellery purchased, customization notes (e.g., custom ring sizing, metal choice, bespoke design briefs), transaction history, and delivery details. (Note: Payment card details are processed directly by PCI-DSS-compliant third-party payment gateways; we do not store full credit card numbers).
Account Credentials: Username and password if you create a customer account with us.
Device & Technical Data: IP address, browser type, operating system, time zone, referring URLs, and details about how you navigate and interact with our Site.
Communications: Any inquiries, feedback, or records of correspondence submitted via email, contact forms, or live chat.

2. How We Collect Your Information

We collect information through:

Direct Interactions: When you place an order, create an account, subscribe to our newsletter, request bespoke assistance, or contact our customer team.
Automated Technologies (Cookies and Tracking): As you browse our Site, we use standard automated data collection tools (such as cookies, web beacons, and log files) to collect browsing actions and patterns.
Trusted Third Parties: Payment processors, fraud-prevention services, and verified courier networks.

3. How We Use Your Information

We process your personal information strictly for legitimate commercial and operational purposes, including:

Fulfilling Orders: Processing transactions, arranging secure insured shipping, issuing grading/gemmological documentation, and providing order status updates.
Customer Support & Consultations: Assisting with bespoke sizing, certification inquiries, warranty requests, and after-sales service.
Fraud Prevention & Security: Verifying transactions and safeguarding against fraudulent activity.
Platform Optimization: Analyzing traffic patterns, improving user interface performance, and maintaining website stability.
Marketing Communications: Delivering diamond guides, collection updates, and promotional offers (only where you have opted in or where permitted by Australian law). You can unsubscribe at any time via the link in any email.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share necessary details with trusted third parties under strict confidentiality terms:

Logistics & Delivery Partners: Secure courier and freight providers (e.g., Australia Post, FedEx, DHL) to deliver valuable parcels with signature-on-delivery and insurance.
Payment Gateways & Financial Institutions: Secure payment gateways (e.g., Stripe, PayPal, Apple Pay) to authenticate and process payments.
IT, Hosting & Technical Infrastructure: Providers of cloud hosting, website administration, and email dispatch tools.
Independent Certification Bodies: Gemmological laboratories (e.g., IGI, GIA) where specific bespoke certification or verification is required.
Legal & Regulatory Authorities: When required by Australian or applicable international law, subpoena, or to protect our legal rights.

5. Cross-Border Data Transfers

As an international diamond manufacturer serving customers across more than 50 countries, certain operational service providers, server locations, or delivery carriers may be located outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure the recipient adheres to security and data handling standards equivalent to the Australian Privacy Principles.

6. Cookies and Tracking Technologies

We use cookies to maintain your shopping cart, remember your regional currency/display preferences, and evaluate website performance.

You may instruct your web browser to refuse all or some cookies. However, disabling essential cookies may impact certain functionality of our checkout and site navigation.

7. Data Security

We implement rigorous technical, administrative, and physical measures to safeguard high-value transaction data and customer details against misuse, interference, loss, unauthorized access, or disclosure. All data transmissions during checkout and account login are encrypted using modern Transport Layer Security (TLS/SSL).

8. Your Rights and Access

Under the Australian Privacy Principles (and applicable global privacy frameworks such as the GDPR where relevant), you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of any inaccurate, incomplete, or out-of-date information.
Opt-Out: Withdraw consent to direct marketing at any time.
Deletion: Request deletion of personal records, subject to our statutory record-keeping and tax compliance obligations.

To exercise any of these rights, please contact our privacy representative using the details below.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, manufacturing logistics, or legal obligations. The revised version will be indicated by the “Last Updated” date at the top of this page.

10. Contact Us

If you have questions, feedback, or complaints regarding how we handle your personal information, please contact:

Stella Nova Diamonds

Privacy & Compliance Team

Email: [email protected]

Website: stellanovadiamonds.com.au

Location: Australia

If you are unsatisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.